Shipping policy

📦 Order Processing

  • All confirmed orders are processed within 24–48 hours of receipt.

  • Orders placed on weekends or public holidays will be processed on the next working day.

đźšš Delivery Timelines

  • Local Deliveries (within Chennai): 2–4 business days.

  • Tamil Nadu & South India: 4–7 business days.

  • Pan‑India: 7–10 business days.

  • Delivery timelines may vary based on courier service availability and unforeseen circumstances.

🏠 Delivery Methods

  • We partner with trusted courier and logistics providers to ensure safe and timely delivery.

  • Local deliveries may be fulfilled directly by our in‑house team for faster service.

đź’° Delivery Charges

  • Free delivery for orders above â‚ą1,000 (within Chennai).

  • Standard delivery charges apply for orders below the threshold or for outstation deliveries, calculated at checkout.

đź“Ť Delivery Address

  • Customers are responsible for providing accurate delivery details.

  • Radha Lakshmi Organics is not liable for delays or failed deliveries due to incorrect or incomplete addresses.

🔄 Order Tracking

  • Once dispatched, customers will receive a tracking ID via SMS/Email/WhatsApp.

  • Tracking updates are available through our courier partners’ portals.

❌ Failed Deliveries

  • In case of unsuccessful delivery attempts, the courier will re‑attempt as per their policy.

  • If the order is returned to us, re‑delivery charges will apply.

🌿 Packaging

  • All products are packed securely using eco‑friendly materials to maintain freshness and sustainability.

⚠️ Exceptions

  • Delivery delays may occur during peak seasons, natural disruptions, or government restrictions.

  • Certain remote areas may have extended delivery timelines.